Frequently asked questions

How do I get registered for the certification exam?

To register for Skill Board certification first create your Profile and then select the certification under Get Certified tab.

Which Skill Board certification is right for me?

Skill Board has different certifications depending on your domain area and level of expertise. Click Get Certified to learn more about all the certification programs.

Can I cancel my exam?

Yes, you can cancel your exam. If you cancel within 7 days of booking your exam, you will be eligible for a full refund. If you cancel after 7 days of booking and up to 72 hours before your scheduled exam appointment, you will receive a credit voucher for the full amount paid. This voucher will be valid for one year and can be used for booking any exam conducted by Skill Certification Board.

To cancel your exam send us an Email at support@skillboard.org from your registered Email ID with subject line – Cancel Exam Request – Registered ID Number. Please include the scheduled exam details i.e exam name, registration number, scheduled date and time. You can view your scheduled exam details under My Exams tab. If you cancel within 7 days of booking your exam, a refund will be processed within 5 business days. Please note that your bank may take additional 7 days to refund your money. If you are eligible for a credit voucher then the credit voucher will be issued within 5 business days after cancellation of exam.

Exam appointments cannot be canceled less than 72 hours prior to your appointment. If you do not reschedule (up to 24 hours before your scheduled exam date and time) and miss your scheduled exam appointment, you will forfeit the exam fee and will not be eligible for a refund.

Can I reschedule my exam?

Yes. You can reschedule your exam up to 72 hours before your scheduled appointment without additional fees. To reschedule your exam login into your Skill Board account and view your scheduled exam details under My Exams tab. Select the option to reschedule, select the new date and time of your choice. If you do not reschedule and miss your scheduled exam appointment, you will forfeit the exam fee and will not be eligible for a refund.

Can employers also view my detailed exam results?

Digital badge for Skill Board certifications are issued using Credly Platform. The badge can be e-verified by clicking badge or using the badge URL. However employers cannot view detailed results or transcripts.

How can employers verify my certification?

We provide verifiable digital badges to everyone who earns Skill Board certification. You will receive a shareable digital badge link from Credly on your registered Email . You will need to create a Credly account and as earner of a Skill Board Certification should accept the badge. Once you set up the Credly account and accept the badge it can used to verify your certified credentials.

How much does a certification exam cost?

Skill Board has different certifications and the total cost for each certification is different depending on domain area, certification type, proctoring methodology, local taxes, etc. Click here to learn more about the cost of certification you are interested in.

I ordered a test but I deleted the Email. What do I do?

Login to your Skill Board account and view your scheduled exam details on my My-scheduled exam card. Select the option to send a new mail or schedule a reminder.

What is the retake policy?

Test takers who do not pass an exam can schedule the retake exam at any time by paying the exam fee, however, they will be not be allowed to pick a date earlier than 15 days from the last exam date for the same certification. There is no limit on the number of exam attempts.

What is the difference between Associate and Professional certification ?

There are 3 main difference between Associate and Professional level certifications. These are:

1. Professional certification requires candidates to prove 5+ years of experience prior to be approved to take up the assessment, Associate certifications have a recommended experience of 1+ years however it is not validated.

2. While the topics for both Associate and Professional levels for a given domain area are similar, the difficulty level of the assessment questions are different. Professional certification will assess candidates based on real life Vignette questions making it closer to on-the-job assessment while Associate level certification will focus on the basic business process and corresponding business application knowledge.

3. For Professional certification candidates may be asked to appear for an online interview with Industry SMEs, there is no interview for the Associate exam.